Hiring For Attitude

Everything in the business journals points to a dramatic shortage of talent in the workplace today.  I can’t tell you how many articles on “hiring for attitude” I have read in the past three months.  If all of this is true, then I know one thing for sure.  Companies must change their approach when it comes to the selection of new hires.

Recruiting today is much more difficult than it has been in the past.  Finding qualified people for certain job roles is becoming a real art.  It is certainly a fact of life that our management talent pool is shrinking and that experience or specialization is in great demand.  Experience or technical proficiency has become a commodity and the hiring focus has shifted toward attitude. And this shift has precipitated tactical changes in how job selection is being conducted.  It is important that you focus on your talent management processes before it is too late.

Here are some suggestions for recruiting and selection improvement:

1.       It is important that you use the most talented employees in your company  to help with the recruiting process.  You can use them to create a benchmark or hiring profile that is truly representative of what you need in your workplace to be highly successful. 

2.       Use a well defined Behavioral Interviewing Process that includes a scorecard based on the people that achieve at a high level in that particular position and what accounts for high achievement.

Are You Overlooking Leadership Talent?

By Jennifer Jones -  1/31/14

Global leadership development should identify individuals whose influence and following make them leaders, regardless of their position on the organizational chart.

More than half of global companies define leaders not by their position on the organization chart, but by their influence and performance. Findings from the fourth annual “Global Leadership Development: Everybody’s Game” survey from AMA Enterprise also indicate that organizations need to consider broadening their approach to leadership development programs, in terms of who participates and in content.

AMA Enterprise, where the author works, partnered with the Institute for Corporate Productivity and Training magazine to evaluate a study of 1,174 senior-level business, human resource and management professionals from 37 industry sectors in 40 countries. The survey was conducted in January 2013.

The largest proportion of participants, nearly four in 10 (Figure 1), said their definition of a leader is anyone whose role allows him or her to influence a group, regardless of direct reporting relationships. According to another 14 percent, a leader is anyone, whether they manage others or not, who is a top-performer in their specific role. In all, 53 percent of respondents consider people to be leaders not according to their authority, but their impact.

In global terms, pace-setting companies now recognize that leaders can emerge from a far broader group than those at the top of the organization chart. Teamwork, collaboration and contribution to success played key roles in shaping this trend.

“With organizations flattening and workplace challenges being more complex and requiring significantly broader collaboration, everyone needs to be able to step up,” said Brad Federman, founder and president of Performancepoint LLC, a performance management and employee engagement company. “Organizations that align structure, development and strategy around contribution and leadership capability will outperform those that don’t. The bottom line is … leadership development now needs to be an inclusive effort.”

Article reprinted fro Chief Learning Officer Online, January 31, 2014

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Innovative Leadership of the Delaware Valley, LLC offers the tools and processes to both identify and train future leaders at all levels of your organization.  Call us at 609.390.2830 to discuss our Total Leader Concept and the processes that can make a difference in your future. 

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10 Key Skills Today’s Leaders Need to Succeed

By Jill Geisler

What sets the most successful managers apart from others? You might be an expert in your field, even the smartest person in the room — but that’s no guarantee of success. You need an array of skills that are particularly well-suited to times of change and challenge. Here are 10 I recommend.

1. Strategic Thinking
Don’t just immerse yourself in today’s tasks. Think big picture. Step back from the dance floor from time to time and take the balcony view (Hat tip for that great metaphor to the book, “Leadership on the Line.”) Review systems. Set priorities aligned with major goals. Learn new and scary things. Encourage innovation by backing good people who take smart risks.

2. Collaboration
Overcome the four barriers to collaboration I’ve written about before.

• Distance: Stay on the radar with people you don’t see regularly.
• Dominance: Change assumptions about the importance/subservience of certain roles in your organization.
• Discomfort: Educate yourself and your staff about the work of others.
• Dissonance: Check your demands and systems to make certain they aren’t undercutting collaboration.

Be a role model for effectively networking by showing the value of spanning old boundaries and busting old silos.

3. Emotional Intelligence
Your IQ alone can’t fuel the group’s success. Emotional intelligence is critical. Build your self-awareness, self-management, social awareness and relationship management. Recognize that as a leader, you are contagious. Be a source of energy, empathy and earned trust, proving optimism and realism can co-exist. Understand that resilience is key to leadership, especially in stressful times. One of my favorites reads of the past year, “The Emotional Life of Your Brain,” lays out the neuroscience of resilience and underscores that we can consciously build our capacity.

4. Critical Thinking
Critical thinkers question conventional wisdom. They are vigilant about identifying and challenging assumptions that underlie actions or inaction. They are automatically wary of generalizations, inferences and unproven theories. Among their favorite questions is: “How do we know that?” They strive to independent thinkers, careful to check how their own biases might color their decisions. They do this automatically to speed up good decision-making, not to cause “paralysis by analysis.”

5. Communication
This one seems so simple, yet it comes up continually in my seminars as a deficit in organizations — and it’s managers who point out the problem! Bosses who don’t communicate effectively get in the way of their team’s effectiveness. Make it your goal to master every form of interpersonal communication and make it powerful: one-to-one, small group, full staff, email, social media, and of course, listening.

Become an expert on framing, storytelling and finding the master narrative in a situation. If you don’t, others will — and the others may be your internal critics or your external competitors.

6. Motivation
Telling people “You are lucky to have a job” in no way qualifies as motivation. Nor does fear, unless it is fear of letting a great boss down. Nor, interestingly, does throwing money at people. Pay them fairly, of course, but don’t stop there.Understand the key intrinsic motivators: competence, autonomy, purpose and growth. Determine the prescription for each of your employees.

7. Feedback
Commit to wearing what I call “feedback glasses” — new lenses through which you look at people and their work. Through these lenses, you are always on the alert for opportunities to deliver specific, helpful information to people about their performance and their value to the organization. Upgrade the quality of all of your interactions by using them as opportunities for customized, effective feedback. In my new book, “Work Happy: What Great Bosses Know,” I devote a chapter to feedback as the key to performance management, with a complete tool kit of options.

8. Tough Conversations
Don’t avoid tough talks. Learn to do them deftly, avoiding the many pitfalls they can present. Become an expert at addressing challenges and problems early and often. Don’t let problems fester or bullies prevail. Build trust as a leader so people recognize your good intentions even in the midst or wake of challenging conversations.

9. Coaching
Are you among the legions of managers who habitually fix the work of others? Are you the non-stop answer machine for people who are overly reliant on you for decisions? And at the end of the day, do you wonder why you’re frustrated and exhausted and employees aren’t getting better on your watch? You need to learn to coach their growth.

Coaching is an entirely different skill from fixing. It helps people learn to improve their work and make decisions for themselves. Don’t just take my word for it; a2012 study from the National Bureau of Economic Research says the most important tasks of effective managers are teaching skills that endure and fueling the motivation of employees.

10. Making Values Visible and Viral
Let people know what you stand for. Make those conversations a part of your daily work. Lose your fear of coming off as corny or holier than thou. Tap into the great reservoir of commitment and care that people bring to their work lives, but often fail to talk about unless they’re at some professional seminar (like ours), where it pours out. Why?  Because we make it safe to talk about values like integrity, diversity, community, and service. All we have to do is start those conversations, and they always take off organically. It should happen in the workplace, too. If you don’t inspire, who will?

Each of these is a skill you can learn.

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Feedback - The Key to Employee Engagement

The real key to engagement, emotional intelligence, is understanding how to communicate according to the behavioral style of the person you are talking to. It is important that feedback becomes the mainstay of any communication within an organization. It is a two-way dialog that is the responsibility of both the manager and the employee to provide feedback in a timely manner that can support the company in this highly competitive world. Proper feedback can provide enhancements in policy and procedure, quality assurance, rapid responses to customer needs, and much more.

Here are a few guidelines for proper feedback:

How to Motivate Employees in an Average Busy Day of a Manager

An average manager's day consists of meetings and conference calls with senior members and handling employee concerns on top of everyday responsibilities. Days running long and lunches quickly eaten, one of the most important tasks that a manager needs to focus on is motivating their team.

How do you accomplish this with so many other tasks to focus on? Two "simple" words. Employee Engagement. Stop telling employees what they have to do, and instead tell them why the company's success is dependent on them performing at their highest level. The following are a few steps to implement today for higher employee engagement:

• Ask for Employee Input - Use surveys, or simply ask if they see something that they could do differently and more effectively in their every day tasks.
• Recognize Employees - Do this on a normal basis, monthly or quarterly. This engages and encourages employees, even if their not the one recognized because it shows that there is a level of engagement from the company.
• Promote and Plan for Individual Goals - Personal goals, with follow up, gives the company an overall productivity boost.

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Steps for a Successful Delegation Pipeline

Delegation takes planning. Delegation is the key ingredient to time management and allows the manager to concentrate on the important tasks, not just the urgent tasks. The use of a planning and administration system that allows you to track delegated assignments can improve performance and communication.
Below are 5 Steps to a Successful Delegation Pipeline

5 Things Managers and Leaders Must Do

Communication, forward thinking, prioritization, and other skills must be learned and applied in the workplace by managers if we can expect to improve employee engagement. Employees need a manager who is willing to provide an “open” communication platform that includes feedback in a timely fashion, candid discussion on performance and appropriate behavior, a willingness to clarify expectations and use metrics to measure results, and to include the employee in the awareness and planning stages for the company’s vision.
Here are 5 Tips that we believe makes a difference in your business if put into practice: