As a leader, you enjoy the keen satisfaction of knowing you help others to achieve their goals while you reach your own goals. Effective
communication binds all the individuals of this complex business
relationships together and enables you, both as individuals and as a team,
to achieve organizational goals. Several constructive attitudes form the foundation for successful communication:
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Good relationships. Getting along well with
people is essential to effective leadership.
Constructive communication – written or verbal – takes into account the principles of good human relationships. Respect and consideration
for others, for example, are paramount to good human relationships. “Treat
others as you would have them treat you” is a reliable guideline at all levels
of human interaction. If you want others to listen to you, for example, you
must listen to them. If you want to be treated courteously, you must exhibit
courtesy.
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Mutual understanding. Achieving results through
communication and persuasion requires mutual understanding. Understanding, in
turn, requires a genuine effort to see things from the point of view of others.
This empathetic effort earns the confidence of
other people, paves the way for acceptance of your message, and increases the
likelihood of a positive response.
