Feedback - The Key to Employee Engagement

The real key to engagement, emotional intelligence, is understanding how to communicate according to the behavioral style of the person you are talking to. It is important that feedback becomes the mainstay of any communication within an organization. It is a two-way dialog that is the responsibility of both the manager and the employee to provide feedback in a timely manner that can support the company in this highly competitive world. Proper feedback can provide enhancements in policy and procedure, quality assurance, rapid responses to customer needs, and much more.

Here are a few guidelines for proper feedback:

Communicate Clearly

As a leader, you enjoy the keen satisfaction of knowing you help others to achieve their goals while you reach your own goals. Effective communication binds all the individuals of this complex business relationships together and enables you, both as individuals and as a team, to achieve organizational goals. Several constructive attitudes form the foundation for successful communication:

▲ Good relationships. Getting along well with people is essential to effective leadership. Constructive communication – written or verbal – takes into account the principles of good human relationships. Respect and consideration for others, for example, are paramount to good human relationships. “Treat others as you would have them treat you” is a reliable guideline at all levels of human interaction. If you want others to listen to you, for example, you must listen to them. If you want to be treated courteously, you must exhibit courtesy.

▲ Mutual understanding. Achieving results through communication and persuasion requires mutual understanding. Understanding, in turn, requires a genuine effort to see things from the point of view of others. This empathetic effort earns the confidence of other people, paves the way for acceptance of your message, and increases the likelihood of a positive response.