10 Steps to a Sucessful Talent Management and Development Process

There is no cookbook or guarantee for success in business but everyone wants a recipe. Leadership is the competency most needed in any recipe designed around achievement. Teamwork should be viewed no differently than we view organizational effectiveness. This effectiveness, without question, always comes back to the leader. The development of the leadership within any company should be the goal of every executive team.

Companies talk a good game about the need for leadership and people development, but when the water starts getting a little rough, they start treating their people as an expense and don’t hesitate to throw them overboard. Yet, the employee is listing their development and the opportunity to participate in training programs as their number one reason for selecting companies for employment.

10 Steps in Talent Management and Development Processes

What is a Leader's Primary Role?

When will the current leaders realize that their primary role and responsibility is to develop their people?  In other words,  developing the future leaders of the company should be the one skill set that carries the most weight with any performance evaluation.  For a People Development process to succeed, it must be totally supported by the Board of Directors and Senior Leadership Team.

The key to any succession planning process or high potential development tract is the fact that all involved have a complete understanding of the design for the outcome.  The goal should be a stable of future leaders that can assume a more advanced role if needed to do so tomorrow. With warmer weather around the corner a great example is Baseball Season starting; it is similar to creating all-star utility infielders.  Multi-positional players that have the talent to assume any position when needed.  That's the design of the final three positions on any major league team.

Chewing Gum and Band-aids

I just received the Chamber of Commerce Southern New Jersey’s Board Council’s on Responsible Government Report – Phase III – Meeting the Challenge: Saving Taxpayer Dollars by Adopting Best Practices”. The publication pointed out the differences between the Private Sector Practices and that of State Government followed by recommendations to the State for improvement by implementing these best practices.

This publication focused on the following: Job Classification Systems, Hiring Practices, Employee Assessment & Pay for Job Performance, Professional Development, Disciplinary policies, Human Resources and Personnel Management.

This is not a political commentary but when hasn’t the private sector had to focus on hiring and selection, retention, performance management and people development. What I questions, is, “How many companies in the Private Sector do anything more than acknowledge the need or focus on the concern?" Most companies today are aware of the employment statistics facing us today and many have moved on to the planning stage and have started to develop Succession Plans, Behavioral Interviewing Scorecard, utilization of an Assessment Process, implementing some type of “three strike rule”, retention of Key Employees or Top Producers, and a Career Management program.

I still would bet that those same companies have not implemented formalized plans or more importantly, designed processes to compliment the needs and focus of the company. Band-aids and chewing gum are being used to cover the gaps created by the “good to great” employees that are bailing something better or we are doing everything in our power to keep the baby boomers from jumping ship. I really feel that this “quick fix” mentality will not hold for long.

We are loosing a talented management pool that we are not training and developing at a speed equal to that of the exodus from the workforce by the baby boomers. We will find ourselves with a inexperienced, non-communicative, non-inspirational management team that can only lead by example because they will not have the skills to move the workforce upward and onward. They will have to be task-masters to gain the knowledge that the exiting management team declined to share.

There is only one Best Practice out there that satisfies the needs of any company in the areas of productivity, performance, and passion. It can eliminate the worry about employee engagement or motivation and it can provide the foundation for performance management. The Best Practice that needs to be embellished by both the private and public sector is to spend the time and money on your middle management. In simplest of terms, train the immediate supervisor because he or she is the one that is going to make the difference in hiring and selection, personnel development, performance management, positive discipline, and more.

The ROI for the training and development of your management team will easily be satisfied when you look at turnover, key employee retention, knowledge sharing, cross training, and behavior in the workplace.

HR Needs to Step Up to the Plate!

It is well documented that most companies have a formal strategic-planning process but don’t use it to make many of their most important decisions. Less than half of the respondents of a recent survey demonstrated that they are satisfied with their company’s approach to making strategic decisions. It has also been demonstrated that greater satisfaction could come from improving the company’s ability to align their people with their strategic plan and from monitoring progress against the plan.

So what are we doing wrong? Are we not looking at our current methodology for both the creation of the plan and the implementation of the needed actions? The missing link is usually found within the implementation or monitoring component. It is projected that 65% of the components of most plans never even get implemented. Is it because we aren’t willing to put the time and energy into the implementation process or we don’t consider it a high priority?

Strategic Planning is critical to the continued success of any organization yet most employees feel that critical decision-making is left to a select few. The two top suggestions for improving the company’s approach to strategic development are: improve the alignment with the strategic plan and develop better methods to monitor progress against the plan.

Surveys have also demonstrated that executive concerns about executing and aligning strategy are likely exacerbated by a perceived lack of integration between the company’s strategic-planning group and its human resource group. When asked to consider strategic planning’s integration with several corporate functions, respondents in a nationwide survey ranked HR as second-to-last in terms of degree of integration. Respondents who were dissatisfied with their company’s strategic planning see the least integration.

Isn’t it time that HR steps up to the plate and take the integration of strategy and people seriously? What does your Strategic Development Process look like? Who is willing to hold people accountable for the success of the plan? It sure sounds like HR or anyone else for that matter is not willing to focus on the outcome. It seems to me that we should all take time off and read the “Five Dysfunctions of a Team” by Patrick Lencioni. It talks about trust, conflict, commitment, accountability, and results……five things that we just seem like we don’t want to address. It sounds like no one is willing to stick around to see the outcome.