Chewing Gum and Band-aids

I just received the Chamber of Commerce Southern New Jersey’s Board Council’s on Responsible Government Report – Phase III – Meeting the Challenge: Saving Taxpayer Dollars by Adopting Best Practices”. The publication pointed out the differences between the Private Sector Practices and that of State Government followed by recommendations to the State for improvement by implementing these best practices.

This publication focused on the following: Job Classification Systems, Hiring Practices, Employee Assessment & Pay for Job Performance, Professional Development, Disciplinary policies, Human Resources and Personnel Management.

This is not a political commentary but when hasn’t the private sector had to focus on hiring and selection, retention, performance management and people development. What I questions, is, “How many companies in the Private Sector do anything more than acknowledge the need or focus on the concern?" Most companies today are aware of the employment statistics facing us today and many have moved on to the planning stage and have started to develop Succession Plans, Behavioral Interviewing Scorecard, utilization of an Assessment Process, implementing some type of “three strike rule”, retention of Key Employees or Top Producers, and a Career Management program.

I still would bet that those same companies have not implemented formalized plans or more importantly, designed processes to compliment the needs and focus of the company. Band-aids and chewing gum are being used to cover the gaps created by the “good to great” employees that are bailing something better or we are doing everything in our power to keep the baby boomers from jumping ship. I really feel that this “quick fix” mentality will not hold for long.

We are loosing a talented management pool that we are not training and developing at a speed equal to that of the exodus from the workforce by the baby boomers. We will find ourselves with a inexperienced, non-communicative, non-inspirational management team that can only lead by example because they will not have the skills to move the workforce upward and onward. They will have to be task-masters to gain the knowledge that the exiting management team declined to share.

There is only one Best Practice out there that satisfies the needs of any company in the areas of productivity, performance, and passion. It can eliminate the worry about employee engagement or motivation and it can provide the foundation for performance management. The Best Practice that needs to be embellished by both the private and public sector is to spend the time and money on your middle management. In simplest of terms, train the immediate supervisor because he or she is the one that is going to make the difference in hiring and selection, personnel development, performance management, positive discipline, and more.

The ROI for the training and development of your management team will easily be satisfied when you look at turnover, key employee retention, knowledge sharing, cross training, and behavior in the workplace.

Frustrated!

Frustrated by the fact that when the Stock Market or the Real Estate Market takes a turn for the worst, training and development along with marketing are the two things that immediately appear on the radar screen and are transferred to the “hit list” of most CEO’s. People development just seems to go out the window along with the things that hopefully will bring the customers in. I think the expression that my mother used was, “we tend to cut off our noses despite our face”.

It is well documented that we have the greatest number of employees leaving the workforce and we have the greatest number of future workers with the least experience ready to take their place. Due to current market conditions, we now can’t afford to train them so that our plan for the succession of the “baby boomers” goes right out the window. This transition will now become a transformation because it cannot possibly be as smooth and transparent as originally intended. We certainly enjoy being in the reactive mode and not the proactive mode.

I think we are viewing the re-structuring of our workforce very similarly to that of our highway system or mass transit system. We will worry about the problem of having companies with no trained workers only when it is time to be productive or close the doors. When are we going to realize the need for mass transit?...when there are too many cars on the highways so grid-lock is commonplace or it now takes twenty hours to go from Philadelphia to New York..

The exodus from the workforce is well under way so when are you going to feel an obligation to do something about it…..when you receive your first check from Social Security or now, when you can call it succession planning. I think as “boomers”, we are obligated to make sure that our companies have qualified people with the appropriate skills sets to make a difference in the future. Let’s not wait for our companies to be “bottle-necked” by lack of qualified personnel. Train, coach, and mentor now before it is too late and the “bottle-neck” is equivalent to “grid-lock”.