The real key to
engagement, emotional intelligence, is understanding how to communicate according to the behavioral
style of the person you are talking to. It is important that
feedback becomes the mainstay of any communication within an
organization. It is a two-way dialog that is the
responsibility of both the manager and the employee to provide feedback
in a timely manner that can support the company in this highly
competitive world. Proper feedback can provide enhancements in policy
and procedure, quality assurance, rapid responses to customer needs, and much more.
Here are a few guidelines for proper feedback:
