- Watch your choice of words. Don't preface remarks with dismissive or hostile works or phrases. Don't Say for Example: "It's obvious to me . . ." "I don't see how . . ." or "I can't believe . . ."
- Monitor your tone of voice. Even when your words are positive, your tone can convey hostility. How would you feel if someone said with a sarcastic edge, "That's a great piece of work"? You'd probably take the comment as an insult.
- Listen to yourself. Many people don't realize that their tone is gruff or negative sounding. One way to tell is to record yourself during a phone conversation. Listen to the take carefully. How do you sound? Friendly? Matter-of-fact? Or is there an unfriendly edge to your voice? Hearing what you sound like to other people can be a revelation. If there's a hostile edge to your voice, you'll need to consciously modify your tone.
- Adapted from "Bluntness," Tony Alessandra
1 comment:
Thanks Richard. I enjoyed the post.I read Keith Ferriazzi regularly. Your blog is every bit as valuable. Good reminder of how we say things.
Judy Hanlin
SPBA
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