The real key to engagement, emotional intelligence, is understanding how to communicate according to the behavioral style of the person you are talking to. It is important that feedback becomes the mainstay of any communication within an organization. It is a two-way dialog that is the responsibility of both the manager and the employee to provide feedback in a timely manner that can support the company in this highly competitive world. Proper feedback can provide enhancements in policy and procedure, quality assurance, rapid responses to customer needs, and much more.
Here are a few guidelines for proper feedback: