Tuesday, December 4, 2007

Be Careful What You Ask For...

It was noted in a study conducted by International Association of Business Communicators that the top three non-financial reasons why workers leave their jobs are 1) opportunities for advancement, 2) work-life balance, and 3) more interesting work.
Why as a society, do we never get it right until we are hit over the head with a sledge hammer? We just don’t get the fact that the American worker no longer wants to do what management wants them to do. We are trying to teach them that as individuals it is the degree of which you understand self-leadership and your own growth potential predicts how you will foster your own success, as well as the success of others.

We are asking people to continue to search for things that are meaningful to them and things that help them manage themselves. People are trying to find the “right” work environment that compliments their beliefs, values and competencies. Isn’t this what EQ is all about? We basically tell people that if they want to play a vital role in the transformation of others or in the transformation of an organization as a whole, they must lead their own development. We tell them that they need to invest in themselves and to find joy in the journey.

We get them going and yet we are not always sure where they are headed. Human Resources, Management or whoever must be there to help them grow plus make sure their growth develops in conjunction with the growth of the organization. We ask them to find a purpose without giving them a purpose. Succession planning and career development are hot subjects in most HR publications, yet it appears that we have no clue on how to and why we should provide a developmental path of our future leaders. We don’t even communicate well yet alone provide leadership for them as demonstrated by their three non-financial reasons for leaving a job.

The management of companies today has to learn to communicate the real message to the employee. We have to share our business strategies with the employee and make sure we have some inkling of their career desires and if they feel our organization can provide them with the opportunities for success. Did you hear me….communicate the expectation or determine the underlying expectation of the employee? Do we ever ask the employee to tell us what “work-life” balance means to them? I honestly believe that work–life balance is a personal choice and should be left up to the employee not to the manager. It is the role of the manager to make sure if possible that we can satisfy that expectation or at least try to provide some measures that will help the employee reach their goals. How do you define “interesting work”? Did we ask in the interview if they were only interested in doing “interesting work”? We could have eliminated the third reason for leaving by just not hiring them.

Why is the management team of so many companies afraid to ask about the employee’s work expectations? Management certainly wants the employee to know what their expectations are……..it’s called performance management. I really think it is a misnomer….shouldn’t it be management performance? Let’s get with it….let’s try meeting on a one on one basis and defining “real” expectations. Interpersonal responsiveness by management should be the number one non-financial reason for leaving a company. It’s time for management to get out from behind their computers and met the people.

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