How to Solve Problems as a Team in 8 Steps

Like decision making, problem solving may involve a relatively insignificant item, or it may concern a serious issue with the possibility of a major impact on the entire organization. The larger and more important the problem, the more time and detail
that go into each step of the problem-solving process. For minor problems, several of the steps may be accomplished mentally in only a few seconds. But the process always includes these steps:

1. Crystallize the goal. Many problems are caused simply because the goal is not clearly understood by all team members. Take time to review the purpose of the team and its primary goals.
2. Define the problem. It is vitally important to discover the nature of the real problem when something is obviously wrong. Sometimes the visible element is merely a symptom. Define it clearly in terms of one or more organizational or personal goals.
3. List criteria for selecting a solution. Establish guidelines for evaluating possible solutions and making decisions by referring to specific organizational goals and priorities. This involves determining the rules by which the most workable solution will be selected and the standards the solution must meet. The criteria might include impact on product quality, cost limits, personnel changes, the leader’s time allotment, or a target date for choosing a solution to be implemented.
4. Collect information. Asking open-ended questions and listening carefully to the answers are generally the best ways to gather information. Ask others how they would solve the problem and why they would take that approach. Attempt to see the problem or tentative solution through the eyes of others.
5. Develop possible solutions. Examine all of the data collected and record all possible solutions suggested by the data. List as many possible solutions as you or the group can generate by brainstorming.
6. Analyze possible solutions. Allow time for ideas to “incubate.” Work on other problems and come back to the original one with new ideas. In one instance, think primarily in terms of profit. Another time, think in terms of team member development or other objectives. Analyze all assumptions to be sure you are not accepting artificial limitations. When you accept traditional assumptions about what can be done, you limit the ability to find creative solutions. Alter assumptions about what can be accomplished and you open your mind to new possibilities for solving specific problems and for meaningful personal development.
7. Make the decision. When as much information as possible has been gathered and considered, assume the responsibility for making a decision, or for leading team members to choose the best possible solution.
8. Implement the solution and follow up. Since the process is problem solving rather than just decision making, a plan for implementation must be developed to carry the job through to completion. Assign responsibility for each action step. Set up a schedule and follow it to make sure the problem is solved. Make adjustments along the way to ensure successful problem solving