In these turbulent times, it is imperative that management create a plan of action that reflects the Strategic Business Objectives of the company and gets each and every staff member to be engaged in activities that will produce the desired outcomes. Here are my recommended resolutions for managers:
1. Focus on your key clients and make sure you understand the Pareto Principle…..the 80-20 rule that reflects the fact that 20% of your clients provide 80% if your revenue.
2. Improve communication with your staff and make sure that your platforms are effective. Make sure you spend the time for One-on-Ones with all team members.
3. Identify your key employees and make sure their development plan reflects a succession plan for your company.
4. Create Dashboards that reflect the financial implications including revenue generation, operating costs or expenses, and profitability by your area or department. Use Dashboards to make quicker decisions or take actions that are more effective.
5. Focus on your strengths and how you can elevate your performance without dwelling on your weaknesses.
6. Create specific metrics for your department and individual team members
7. Be open to create cultural change in your department and company.
8. Delegate and cross-train to the maximum.
9. Use technology to become more effective, not efficient.
10. Lead by example: exhibit a goal-oriented process at all times.
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